Cookie Policy

Effective Date: January 11, 2026
Last Updated: January 11, 2026

TicketClap uses cookies and similar tracking technologies (collectively, "cookies") to provide, personalize, and improve our website, mobile app, and services (the "Platform"). This Cookie Policy explains what cookies are, the types we use, why we use them, and how you can manage them.

By using the Platform, and after viewing our cookie consent banner, you consent to our use of cookies as described here and in our Privacy Policy. This Policy complies with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and applicable Indian laws.

1. What Are Cookies and Similar Technologies?

Cookies are small text files placed on your device (computer, mobile, tablet) by websites or apps when you visit them. They help the site remember your actions, preferences, and browsing information over time.

We also use similar technologies like web beacons, pixels, local storage, SDKs, and device identifiers for the same purposes.

2. Types of Cookies We Use

We categorize cookies based on their purpose and necessity:

• Strictly Necessary / Essential Cookies: Required for the Platform to function properly (e.g., secure login, session management, booking cart, fraud prevention). These do not require consent under the DPDP Act as they are essential for service delivery. Disabling them may prevent you from using core features.
• Performance / Analytics Cookies: Collect anonymous usage data (e.g., pages visited, time spent, errors) to understand how users interact with the Platform and improve performance. We use tools like Google Analytics.
• Functional Cookies: Remember your preferences (e.g., language, location, event filters, login details) for a personalized experience on future visits.
• Targeting / Advertising Cookies: Used to show relevant ads, promotions, and event recommendations based on your browsing behavior, interests, and interactions. These enable personalized marketing and measure ad effectiveness.

3. Third-Party Cookies and Technologies

Some cookies are placed by third-party service providers we partner with, including:

• Analytics providers (e.g., Google Analytics) to measure site usage.
• Payment gateways and security providers for secure transactions.
• Advertising and social media partners (e.g., Google Ads, Facebook Pixel) for targeted promotions.
• Event organizers or affiliates for ticketing fulfillment.

These third parties may use cookies to collect data under their own policies. We do not control their cookies but require them to comply with applicable laws.

4. How We Obtain Your Consent

For non-essential cookies (performance, functional, targeting), we display a clear cookie consent banner on your first visit. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize preferences (granular options by category)

Consent must be free, informed, specific, and unambiguous under the DPDP Act. We do not use pre-ticked boxes or force consent for access to basic site features.

5. Managing and Controlling Cookies

You can manage cookies at any time:

• Through our cookie consent banner/preference center (accessible via footer link or settings).
• By adjusting your browser settings to block or delete cookies (note: this may impact site functionality).
• Withdraw or change consent anytime — withdrawal is as easy as giving it.

Essential cookies cannot be disabled without affecting Platform use. Preferences are stored for up to 12 months (or until withdrawn) and auto-expire as per DPDP guidelines.

6. Changes to This Cookie Policy

We may update this Policy to reflect changes in technology, practices, or law. Significant changes will be notified via the Platform or email. Continued use after updates constitutes acceptance.