Last updated: March 2026
Privacy Policy
Your privacy matters to us. This policy explains what data we collect, how we use it, and how we keep it safe.
1. Information We Collect
We collect information you provide when creating an account (name, email, phone), booking tickets (billing details, payment information), and interacting with our platform (search queries, browsing history). We also collect device and usage data automatically.
2. How We Use Your Information
We use your information to process bookings and payments, send booking confirmations and event reminders, improve our platform and personalise your experience, communicate updates and promotional offers (with your consent), and comply with legal obligations.
3. Payment Information
Payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway. TicketClap does not store your full card details on our servers. Please review Razorpay's privacy policy for details on how payment data is handled.
4. Data Sharing
We share your name, email, and phone with event organizers solely to facilitate your booking. We do not sell your personal data to third parties. We may share data with service providers (payment processors, cloud infrastructure) under strict confidentiality agreements.
5. Cookies
We use cookies and local storage to remember your preferences (theme, login session) and improve your experience. You can disable cookies in your browser settings, though some features may not work correctly.
6. Data Security
We use industry-standard encryption (TLS/HTTPS) for all data in transit. Passwords are hashed using bcrypt. We regularly review our security practices, but no system is completely secure.
7. Data Retention
We retain your account data as long as your account is active. Booking records are retained for 7 years for accounting and legal compliance. You may request deletion of your account and associated data by contacting us.
8. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at [email protected]. We will respond within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform.
10. Contact Us
For privacy-related questions or concerns, contact our team at [email protected].