Accessibility Statement

Last Updated: January 11, 2026

At TicketClap, we are dedicated to making our platform inclusive and accessible to everyone, including persons with disabilities. We believe that every individual should have equal opportunity to discover, book, and enjoy events without barriers.

This statement outlines our commitment to digital accessibility in compliance with the Rights of Persons with Disabilities Act, 2016 (RPwD Act), Indian Standard IS 17802:2022, and international best practices such as the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

1. Our Accessibility Goals & Standards

We aim to conform to **WCAG 2.2 Level AA** (the current global standard as of 2026), which builds on WCAG 2.1 and includes enhanced criteria for keyboard navigation, focus visibility, touch targets, cognitive accessibility, and more.

Key features we prioritize include:

• Full keyboard navigability (no mouse required)
• Compatibility with screen readers (NVDA, VoiceOver, TalkBack) and other assistive technologies
• Sufficient color contrast and high-contrast mode support
• Meaningful alternative text for images and icons
• Captions, transcripts, and audio descriptions for videos (where applicable)
• Clear, descriptive labels and error messages for forms
• Resizable text up to 200% without loss of functionality
• Accessible focus indicators and no obscured focus

2. Ongoing Accessibility Efforts

Accessibility is an ongoing process. We:

• Conduct regular automated and manual audits using tools like WAVE, axe, Lighthouse, and assistive technologies
• Incorporate accessibility testing into our development lifecycle
• Provide accessibility training to our design, development, and content teams
• Actively seek and act on feedback from users with disabilities
• Work to remediate identified issues in priority order

3. Limitations & Third-Party Content

While we strive for full accessibility, certain areas may have limitations:

• Third-party embedded content (e.g., event organizer videos, maps, or payment gateways) may not always meet our standards
• Some older or dynamically generated content may require ongoing remediation

We collaborate with partners and vendors to improve third-party accessibility and provide alternative access methods where possible.

4. Feedback & Support

Your input helps us improve. If you experience any accessibility barriers, encounter difficulties using the platform, or have suggestions:

• Email: accessibility@ticketclap.com
• Accessibility Helpline: +91 9930 111360 (Mon-Sat, 10 AM - 7 PM IST)

We aim to acknowledge all accessibility-related feedback within **2 business days** and provide substantive responses or updates within a reasonable timeframe.

5. Continuous Improvement

We are committed to evolving our accessibility practices in line with emerging standards, user needs, and legal requirements under the RPwD Act, 2016. This statement will be reviewed and updated annually or as needed.